SHOP POLICIES

REFUND/EXCHANGE POLICY

Due to the nature of our products, we are unable to accept returns or exchanges. We do not assume responsibility for items once they have been shipped. Once it has been given to USPS, we take no responsibility for lost or damaged items. If the fault is ours, we'll make it right. We want to make sure that you are happy with your shopping experience.  Please contact us directly at latherandrepeatsoap@gmail.com if you experience any issues with your order so we can help you resolve the issue.  

Refunds, if applicable, are processed within 5-7 business days from the resolution of the issue. All refunds are issued against your original form of payment. 

ORDER PROCESSING TIME

We're a family-owned, small business.  We appreciate your support so much and we try to ship all orders within 2-3 business days via USPS. We do our best to ensure you aren't overpaying for shipping, and if you have orders we can combine, let us know and we will combine them. In that case, we do refund any shipping overages. 

We will always ship to your Paypal address unless specified otherwise.

We do not price match other businesses.

Orders cannot be cancelled once they have been shipped. 

PRIVACY POLICY

Your privacy and peace of mind is important to us. We will never share your information with any 3rd party vendors. We hate it when it happens to us, so we won't do it to you.